FAQ

SHIPPING & DELIVERY

We strive to provide you with a seamless shopping experience, including efficient shipping and delivery options.

1. Processing Time: Once your order is placed, please allow [5] business days for processing. During peak seasons, processing times may be slightly longer, but we always aim to get your order ready as quickly as possible.

2. Shipping Methods: We offer various shipping methods to suit your needs, including standard and expedited options. The shipping methods available to you will be displayed at checkout.

3. Shipping Rates: Shipping rates are calculated based on the weight of your order, destination, and selected shipping method. You can view the shipping cost during the checkout process before completing your purchase.

4. Tracking Your Order: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your package online.

5. Delivery Time: Delivery times vary depending on your location and the shipping method chosen. While we strive to deliver your order promptly, please note that external factors such as weather conditions and carrier delays may affect delivery times.

6. International Shipping: We also offer international shipping to select countries. Please note that international orders may be subject to customs clearance procedures and additional import duties and taxes, which are the responsibility of the recipient.

7. Delivery Updates: For your convenience, we will provide you with timely updates on the status of your delivery. If you have any questions or concerns about your order's delivery, please don't hesitate to contact our customer service team.

At Cherchiee, your satisfaction is our priority. We are committed to ensuring that your order arrives safely and on time. Thank you for choosing us for your shopping needs.

 

EASY RETURNS

At Cherchiee, we understand that sometimes a product may not meet your expectations. That's why we offer hassle-free returns to ensure your satisfaction.

Our return process is simple:

1. Contact our customer service team within [14] days of receiving your order to initiate a return. You can reach us via [contact page].

2. Our friendly team will guide you through the return process and provide you with a return authorization (RA) number.

3. Pack the item securely in its original packaging, making sure to include all accessories and documentation.

4. Affix the provided return label to the package.

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. Upon approval, we will issue a refund to your original form of payment.

For further details on our return policy, please refer to our website or contact our customer service team.

Thank you for choosing Cherchiee. We appreciate your business and strive to make your shopping experience as enjoyable as possible.

TRACKING YOUR ORDER

Thank you for your purchase! To track your order and stay updated on its status, please follow these steps:

1. Visit our website and log in to your account.

2. Navigate to the "Order History" or "Track Order" section.

3. Locate your recent order and click on the tracking number provided.

4. You will be redirected to the shipping carrier's website, where you can view real-time updates on your package's journey.

If you encounter any issues or have questions about your order, feel free to contact our customer support team. We're here to assist you every step of the way. Thank you for choosing us!

 

MONEY BACK GUARANTEE

Your satisfaction is our top priority, and we are dedicated to ensuring that you are completely happy with your purchase. If you have any questions or need assistance with a return, our friendly customer support team is here to help.

 

100% SECURE ORDERING 

we prioritize the security of your personal information and strive to provide a safe and secure online shopping experience.

Here's how we ensure your peace of mind when placing orders with us:

1. Secure Website: Our website is equipped with industry-standard encryption technology to protect your sensitive information during transmission. You can shop with confidence knowing that your data is safeguarded against unauthorized access.

2. Secure Payment Methods: We offer trusted and secure payment methods to process your transactions. Whether you choose to pay with credit/debit cards, PayPal, or other payment gateways, rest assured that your financial details are handled securely.

3. Privacy Protection: We respect your privacy and adhere to strict privacy policies to safeguard your personal information. We do not sell or share your data with third parties without your consent.

4. Fraud Prevention: We employ advanced fraud detection systems to monitor and prevent fraudulent activities. Our team continuously evaluates and enhances our security measures to protect you from potential risks.

5. SSL Certification: Our website is SSL certified, ensuring that all communication between your browser and our servers remains encrypted and secure.

6. Secure Checkout: Our checkout process is designed to be user-friendly and secure. Your payment information is encrypted and processed securely, minimizing the risk of unauthorized access.

7. Customer Support: If you have any concerns or questions regarding the security of your order, our dedicated customer support team is available to assist you. Feel free to reach out to us at any time.

At Cherchiee, we are committed to providing you with a safe and secure shopping environment. Shop with confidence and enjoy the convenience of 100% secure ordering. Thank you for choosing us for your online shopping needs.

 

PRIVACY POLICY

We understand the importance of protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our website or purchasing our products.